IP communications express, callmanager express with unity express

In addition, as CCME is a new product, no books on CCME currently exist. Cisco CallManager Express provides CCME tips and guidance not available in product literature or from other books. The book shows how the product features can be deployed together and customized to provide specific fits for different vertical market segment needs.

Introduction Part I Cisco IP Communications Express Overview Chapter 1 Introducing Cisco IPC Express The Purpose of Cisco IPC Express Benefits of Cisco IPC Express Lower Cost of Ownership Reduce Equipment Costs Reduce Upgrade Costs Reduce Wiring Costs Reduce Network Administration Costs Reduce the Cost of Adds, Moves, and Changes Productivity Enhancements Improve Employee Productivity by Using IP Phones Improve Employee Mobility Using PC-Based Phones and Wireless Phones Improve Communication with Advanced IP Telephony Features Easily Replicate Telephony Configuration Simplify Network Management Using the GUI Cisco IPC Express System Components Cisco CallManager Express IP Communications Platforms Cisco 1700 Series Platforms Cisco 2600XM Series and 2691 Platforms Cisco 2800 Series Routers Cisco 3700 Series Platforms Cisco 3800 Series Platforms Cisco IPC Express Platform Attributes Cisco IPC Express Platform Capacity WAN Interfaces IP-Based Applications Cisco Unity Express Cisco Unity IP-Based Endpoints Cisco 7970G IP Phone Cisco 7940G/60G IP Phones Cisco 7920 Wireless IP Phone Cisco 7905G/7912G IP Phone Cisco 7935/36 IP Phone Conference Station Cisco 7914 IP Phone Expansion Module Cisco Analog Telephony Adaptor Using Cisco IPC Express in Retail, Financial, and Healthcare Businesses Retail Business Current Retail Networks Using Cisco IPC Express in a Retail Environment Financial Services Business Current Financial Services Network Using Cisco IPC Express in a Financial Services Business Healthcare Services Current Healthcare Services Network Using Cisco IPC Express in a Healthcare Services Network Key Cisco IPC Express Features Other Cisco IP Telephony Solutions for the Enterprise Branch and Small and Medium Offices Introducing Cisco CallManager and SRST Deciding Between Cisco IPC Express and Cisco Call Manager Understanding Migration Strategies (Cisco IPC Express to Cisco CallManager/ SRST) Summary Chapter 2 Building a Cisco IPC Express Network IP Telephony Network Deployment Overview Single-Site or Standalone Network Centralized Network Distributed Network Hybrid Network Cisco IP Telephony System Trade-Offs Cisco Call Manager Networks Cisco IPC Express Networks Hybrid Cisco Call Manager and Cisco IPC Express Networks WAN Readiness IP Telephony Rollout Strategy Varying Business Practices Understanding Cisco IPC Express Deployment Models Standalone Office Network Architecture Applications Management Security Multisite Business or Enterprise The Small Enterprise The Hybrid Enterprise Service Provider Managed Multisite Network Summary Chapter 3 Cisco IPC Express Architecture Overview Cisco IPC Express System Architecture Cisco CME Architecture Cisco CME Software Architecture Cisco IOS Voice Infrastructure Cisco IOS Voice Telephony Interfaces IOS Voice-Over-Packet Interfaces Cisco IOS Voice Application Software Cisco CME Extensions to the Cisco IOS Voice Infrastructure Introducing SCCP Cisco CME as a Gateway to the PSTN Cisco CME as a Gateway to SCCP Phones Leveraging Cisco IOS Voice Infrastructure Functionality for SCCP IP Phone Address Scope and NAT/Firewall Media Path Handling and QoS Cisco UE Applications Architecture Cisco UE Hardware Architecture IP Communication with the Host Router Router Blade Communication Protocol Cisco UE Software Architecture OS Infrastructure Customer Response Solutions Component Cisco UE Voice Mail Component Summary Recommended Reading Part II Feature Operation and Applications Chapter 4 Cisco IP Phone Options The Cisco 7940G and 7960G IP Phones Hardware Configuring the Cisco 7940G and 7960G IP Phones The Cisco 7914 Expansion Module Hardware Configuring the Cisco 7914 Expansion Module The Cisco 7910G IP Phone Hardware Configuring the Cisco 7910G IP Phone The Cisco 7905G and 7912G IP Phones Hardware Configuring the Cisco 7905G and 7912G IP Phones The Cisco 7970G IP Phone Hardware Configuring the Cisco 7970G IP Phone The Cisco 7902G IP Phone Hardware Configuring the Cisco 7902G IP Phone The Cisco 7935 and 7936 IP Conference Station Hardware Configuring the Cisco 7935 and 7936 Conference Stations The Cisco 7920 Wireless IP Phone Hardware Configuring the Cisco 7920 Wireless IP Phone The Cisco Analog Telephony Adaptor Hardware Configuring the Cisco ATA The Cisco IP Communicator Softphone Hardware Configuring the Cisco IP Communicator Firmware Files for IP Phones Resetting and Restarting the Phones Erasing the Phone Configuration Accessing Call Parameters for an Active Call Summary Chapter 5 Cisco CME Call Processing Features IP Phones and IP Phone Lines Cisco CME Ephone and Ephone-dn Using a PBX Versus a Key System PBX Usage: One Phone Line and One Phone Key System: One Phone Line and Many Phones Implementing Shared Lines and Hunt Groups Cisco IOS Voice Dial Peer Hunting Ephone-dn Dial Peers and Voice Ports Ephone-dn Secondary Number Using Call Forwarding for Call Coverage Using Shared Lines for Call Coverage Using Overlay-dn Called Name Display for Overlay Extensions Called Name Display for Non-Overlay Extensions Theephone-hunt Command Using Ephone-dn Dual Line Hunting Chains Immediate Diversion of Calls to Voice Mail Call Coverage Summary Creating an Intercom The intercom Command Many-to-One Intercom One-Way Intercoms Dialable and Private Intercoms Courtesy Phone Using Private Lines Paging Paging Groups Combining Paging Groups Multicast Routing for Paging Implementing Overlays The Purpose of an Overlay-dn Using Overlay to Overcome Phone Button Count Limits Using Overlay with Intercom Overlays and Shared Lines Invoking Call Pickup Pickup of a Ringing Extension Pickup of a Call on Hold Pickup Groups Call Park Customizing Softkeys Configuring Call Transfer and Forward Call Transfer Terminology Call Transfer Methods for VoIP H.450 and SIP Hairpin Routing H.450.12 Empty Capabilities Set Cisco CME VoIP Call Transfer Options Call Transfer Billing Considerations Call Forward Methods for VoIP H.450.3 Call Forwarding H.323 Facility Message VoIP Hairpin Call Forwarding Cisco CME VoIP Call Forwarding Options Call Forward Billing Considerations Transfer and Forward Proxy Function Call Transfer and Forward Interoperability with Cisco CallManager Call Transfer and Forwarding with Routed Signaling H.323 Gatekeepers Summary Chapter 6 Cisco CME PSTN Connectivity Options Trunk Signaling Systems Analog Signaling Digital Signaling Cisco IOS PSTN Telephony Interf