Principles of Operations Management: Sustainability and Supply Chain Management, Global Edition (12^th Ed.)

For courses in operations management.

A broad introduction to operations, reinforced with extensive practice problems

Principles of Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the 12th Edition contain ample support?found in the book's solved-problems and worked examples?to help readers better understand concepts important to today's operations management professionals.

Jay Heizer, Professor Emeritus, the Jesse H. Jones Chair of Business Administration, Texas Lutheran University, Seguin, Texas. He received his BBA and MBA from the University of North Texas and his PhD in management and statistics from Arizona State University. He was previously a member of the faculty at the University of Memphis, the University of Oklahoma, Virginia Commonwealth University, and the University of Richmond. He has also held visiting positions at Boston University, George Mason University, the Czech Management Center, and the Otto-Von-Guericka University, Magdeburg.

Dr. Heizer's industrial experience is extensive. He learned the practical side of operations management as a machinist apprentice at Foringer and Company, as a production planner for Westinghouse Airbrake, and at General Dynamics, where he worked in engineering administration. In addition, he has been actively involved in consulting in the OM and MIS areas for a variety of organizations, including Philip Morris, Firestone, Dixie Container Corporation, Columbia Industries, and Tenneco. He holds the CPIM certification from APICS, the Association for Operations Management.

Professor Heizer has co-authored 5 books and has published more than 30 articles on a variety of management topics. His papers have appeared in the Academy of Management Journal, Journal of Purchasing, Personnel Psychology, Production & Inventory Control Management, APICS: The Performance Advantage, Journal of Management History, IIE Solutions, and Engineering Management, among others. He has taught operations management courses in undergraduate, graduate, and executive programs.

Barry Render, Professor Emeritus, the Charles Harwood Professor of Operations Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida. He received his BS

Hallmark features of this title

Tools to reinforce learning

• Author Comments point out why a particular section, figure or table is important, helping students better understand key information and concepts.
• Rapid Review summaries capture key concepts, formulas and definitions in each chapter.
• Ethical Dilemma sections offer broad coverage of ethics as it applies to OM, and can be used for classroom discussion or homework.

Software to aid critical-thinking

• 2 decision support software programs (POM for Windows and Excel OM) are available on the text's companion website and MyLab Operations Management. They help students solve homework problems and case studies.

Instructor resources

• See the authors' blog for teaching tips, news stories, discussion questions and more.