Digitization, Trust and SMEs Routledge Open Business and Economics Series

This book exposes two inspiring research categories: digitization and trust. Digitization is a phenomenon that dynamically modifies the modern world in almost every area. Modern technologies, artificial intelligence and humanoid robots are instruments with an increasingly significant impact on the shape of the management process of modern organizations, including the way people are managed. Trust is a subtle concept, with a very different interpretation, influencing the behaviour of employees in a multifaceted way. A superficial look at the combination of both categories seems to see them as irrational. Upon closer examination, however, it exposes many interesting fields of scientific exploration. Trust, as a research category, has been included in three significant dimensions: in relation to co-workers, superiors and information technology, dominated by digitization. Each draws attention to different problems of priority importance for the organization. Asserting the idea that trust in the conditions of digitization becomes a category of timeless importance in the interdisciplinary dimension, this volume will be of interest to researchers, academics, practitioners and advanced students in the fields of management of technology and innovation, organizational studies and leadership.

The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

Introduction; 1 Digitization in contemporary organizations; 2 Operationalization of the concept of trust; 3 Determinants of trust and their structure; 4 Trust dysfunctions and the process of rebuilding trust in the conditions of digitization; 5 Diagnosis of the level of trust in organizations of the SME sector—research methodology; 6 Diagnosis of the structure of trust determinants and the level of trust in organizations of the SME sector—synthesis of empirical research results

Anna Wziątek-Staśko, PhD, is Associate Professor, at the Institute of Economics, Finance and Management at Jagiellonian University in Krakow, Poland, and an expert in human capital management and organizational behaviour, artificial intelligence and neuromanagement.

Karolina Pobiedzińska is a PhD in social sciences in the discipline of management and quality sciences and a specialist in the Digitization and IT Department of a local government unit in Poland.