Workflow modeling: tools for process improvement & applications (2^nd Ed.)

At last—here's the long-awaited, extensively revised and expanded edition of the acclaimed and bestselling book, Workflow Modeling. This thoroughly updated resource provides professionals with clear, current, and concise guidance on creating highly effective workflow systems for your organization. The new edition offers an even clearer methodology, refined techniques, more integrated examples, and up-to-the-minute coverage of recent developments and today's hottest topics. Providing proven techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book helps professionals define requirements for systems development or systems acquisition. By showing how to build visual models for illustrating workflow, the book help practitioners to assess their current business processes and see where process improvement and systems development can take place.