Healthcare Insights The Voice of the Consumer, the Provider, and the Work Design Strategist Workplace Insights Series

Uniquely, this book gives consumers a voice and regales tales of their experiences. These stories are complemented by the tales told by healthcare practitioners about their real-world constraints and evolving insights that have shifted their work focus. In the third section, work design strategists help the reader reimagine a better way to design the delivery of healthcare services and environments using human factors approaches. This interesting title:

• Covers real-world cases of people subject to an imperfect healthcare system
• Helps people understand the practical challenges affecting healthcare service delivery
• Champions new strategies to help people construct health, and to consider systems that will support these approaches
• Represents a broad array of healthcare settings

Healthcare Insights is well-suited to senior undergraduate, graduate students, practitioners, educators, and researchers in diverse fields, including healthcare administration and management, healthcare governance, human factors and ergonomics, service design, systems engineering, medicine, occupational health and return to work, allied health, work health and safety, workforce strategy, and architecture and design.

Section I. Consumer Stories. 1. When Alarms no Longer Cause Alarm. 2. Patients Should be Seen, not Heard: Patient-absent care after a cancer diagnosis in the hospital setting. 3. Reflections on ‘Patients Should be Seen and Not Heard…”. 4. A patient and family journey through systems of care. 5. Constructing health by gut instinct: Back to basics. 6. Reflections on 'Gut Instinct' by a Work Design Strategist. 7. Letters of Concern About Elder Care in a Hospital Environment. Section II. Practitioner Stories. 8. A fifty-year journey to a concept of health. 9. Building health resilience and capacity through Functional Medicine Nutrition: My journey as a disenfranchised Biomedical Scientist. 10. From rehabilitation to prevention and work design: The journey of a health care practitioner. 11. Health & Wellness for those 65 years and older. 12. Returning to work: The impact of health care on workers recovering from workplace injury. 13. Biomechanics in Healthcare Design: Two personal journeys. Section III. Work Designer Stories. 14. Good health among healthcare workers is good for business: Championing work design in industry. 15. Sensational work: The importance of sensory-based design in healthcare service delivery. 16. Integrating Human Factors and Ergonomics into the Design of Community Diagnostic Centres: A Journey towards Insight. 17. Resolving complexity and rehumanising healthcare through design partnerships. 18. Good work in the Emergency Department: A journey through discovery, design, and realisation. 19. It happened on a Wednesday: A reflection on an emergency department admission. 20. Reflections on Work Design. 21. The restorative potential of older Australians receiving aged care services: A matter of policy and practice. 22. Architecture and Salutogenesis. 23. Author Reflections.

Sara Pazell is the principal work design strategist of a human factors consultancy practice. She is affiliated with five Australian universities for research and teaching in organisational strategy, work design, and occupational science.

Jo Boylan is Chief Executive at Clayton Church Homes. For the last 25 years, she has practiced and led authentically from a healthy settings approach. The settings approach drives health promotion, and healthy ageing and involves maximizing early intervention and prevention to reduce risk.